Terms & Conditions

1. Application
These Terms and Conditions apply to the sale of goods by the company trading under the name 'Ganopharm Hellas PC', headquartered at 19 Kountourioti Street, Lavrio, with VAT Registration Number: 800626397 of the Tax Office of Koropi, and supplier registry number pursuant to Article 4(12) of Law 2251/1994, 00347, through its online store ganopharm.com (hereinafter referred to as the 'Online Store').

2. Registration or Login
For transaction security reasons, the user of the online store (hereinafter referred to as the 'User' or 'Customer') may register on the online store before commencing the order submission process. Registration or login of the User on the online store only requires their full name, mailing address, contact telephone number, and email address. These details are treated as strictly confidential. The COMPANY reserves the right to use this information for sending updates about new products or offers to its customers or registered users of the online store. At any time, if the User wishes to cancel their registration on the mailing list/email list, they can do so by sending an email to info@ganopharm.gr to request the deletion or modification of their stored personal information.

3. Order Submission and Acceptance

3.1. Submission of Electronic Orders – Proposal for the Purchase of Goods

The order for products and/or services is placed through the completion and submission of the special Order Form available on the online store 'Acquire It'. Prior to submitting the order (checkout), the Customer is provided with access to the terms pertaining to the sale of the products or services they wish to acquire through a specific link. Subsequently, the Customer selects the activation of a relevant icon (indicator) that reads 'I have read and accept the Terms and Conditions of purchase.' By marking this, the Customer explicitly and unreservedly declares that, before submitting the order, they have clearly and comprehensibly acquired knowledge of the following information:

i. The main characteristics of the products and/or services they have ordered, as described on the pages of the online store. The Customer is obliged to verify each relevant characteristic before submitting their order, ensuring that they have no doubts regarding the features and properties of the ordered products and/or services. The COMPANY bears no responsibility if the Customer fails to receive sufficient information on the above.

ii. The identity, address, telephone number, fax number, and email address of the COMPANY, as well as the supplier of the ordered products or services.

iii. The total price of the order, including VAT, any other charges, and all additional shipping, delivery, or postal expenses, as well as any other costs. When these expenses cannot reasonably be calculated in advance, the fact that such additional charges may be incurred is made known to the Customer in the order text (order form), and the Customer must be informed before submitting the order. Additional charges or other expenses that were not disclosed to the Customer before the order submission or could not be calculated at the time of the order do not burden the Customer without their prior explicit consent. Specifically, the listed prices of products or services as stated on the online store are the final prices (including the corresponding VAT). The above-mentioned final prices of each product or service in the online store do not include shipping costs, which are calculated later in the order text based on the selected shipping method.

iv. The cost of using remote communication means for contract conclusion, when calculated based on a method other than basic tariff charges.

v. The means of payment, delivery, execution, and the timeframe within which the COMPANY undertakes to deliver the goods or provide the services.

vi. Any delivery restrictions and means of payment.

vii. The terms, exceptions, withdrawal period, and procedures for exercising the right of withdrawal, as well as the obligation for the Customer to bear the direct cost of returning the products to the COMPANY in case of withdrawal.

viii. In cases where the Customer exercises the right of withdrawal after using the service, they must pay a reasonable cost to the COMPANY.

When the right of withdrawal is not provided by law, the information that the Customer will not have the right to withdraw, or as the case may be, the circumstances under which the Customer loses the right of withdrawal.

The existence of the COMPANY's liability for actual defects and the lack of agreed qualities according to Articles 534 et seq. of the Civil Code.

Where applicable, the terms and conditions for post-sale customer support services, after-sales service, and commercial warranties.

xii. The duration of the contract, where applicable, or if the contract is for an indefinite period or subject to automatic renewal, the terms for terminating the contract.

xiii. Where applicable, the minimum duration of the Customer's obligations under the contract.

xiv. Where applicable, the possibility of resorting to an out-of-court complaints and redress mechanism that the COMPANY is subject to, as well as the ways to access it.

xv. The payment obligation upon order submission.

The submission of the order to the COMPANY constitutes a proposal to purchase the ordered goods and a declaration of acceptance of all the charges described in the order. Without proper notification or acceptance, the Customer is entitled to a refund of this payment.

3.2. Confirmation of Electronic Order Receipt – Sales Agreement Formation

The order is not binding for the COMPANY until the Customer receives confirmation of the order's acceptance by the COMPANY, as described below.

The order is considered received by the COMPANY when the Customer receives relevant information regarding the order status with the indication 'Order Registration Confirmation.' Updates on the order status are displayed on the User's screen and sent via email to the contact email address provided by the User/Customer. The order status is continuously updated as well as when changes occur during order management. The Customer is obligated to check the 'Order Registration Confirmation' and immediately notify the COMPANY in writing of any errors, no later than 2 hours from the time of receiving the electronic notification with the indication 'Order Registration.' Otherwise, the details stated in the 'Order Registration Confirmation' will apply to the Sales Agreement.

During the processing of each registered order, the availability of the ordered products is verified. In case the availability or delivery time differs from what is stated on the product page, the Customer will receive relevant information. Specifically, after verifying the product's availability and ensuring the absence of any errors related to pricing, product characteristics, etc., the COMPANY will confirm the order through an electronic message (email). This email will explicitly confirm the order's content, the total price, and the estimated delivery time, as known to the Customer prior to placing the order. The order is considered binding, and the sale is deemed concluded, creating claims for the contracting parties (Customer – COMPANY) only upon sending and receiving the above-mentioned electronic message with the indication 'Your Order Has Been Shipped' or 'Your Order Is Ready for Pickup.'

The order status is continuously updated, as well as when changes occur during the Customer's order management. The Customer is obliged to monitor the status of their order and promptly inform the COMPANY in writing of any errors in the order; otherwise, the details in the Confirmation of Order Receipt will apply to the Sales Agreement.

The Customer also has the option to receive updates on the order's progress either by phone (tel: 22920 60153), or through sending an email (to the email address: info@ganopharm.gr), or electronically by logging into their account, entering their personal information in the username and password fields, and selecting 'Order Tracking.'

4. Liability Limitations

In the context of good faith and business ethics, the COMPANY is not obligated to accept an order and conclude the sale of products and/or services if, due to typographical or technical errors, they appear on the electronic store with incorrect prices, i.e., lower or higher than the valid price for the specific time period. If such an error in pricing is identified in only part of the ordered products, then the order remains valid and is executed as usual for the remaining products, while it is considered incomplete for the products in which the error was identified, unless the products in the order are related, intended to be used as a unit, and the Customer states that partial fulfillment of the order does not meet their needs or interests, in which case the COMPANY must cancel the entire order.

In the case of the incorrect delivery of unordered products or services, unconditional acceptance of these products or failure to notify the COMPANY and return the products cannot be considered as consent, acceptance, or an expression of intent to purchase them. If the COMPANY requests the return of such products and the Customer delays their return for more than seven (7) calendar days, then this refusal constitutes an expression of intent to purchase the items, and the order is considered confirmed, and the Customer must pay for their value.

Product Availability The customer is informed about the availability of products through indications provided on the page of each product or service in the online store. The COMPANY reserves the right to make products available, provided they are not available at the time of the order. In this case, the COMPANY reserves the right not to accept the specific order, and therefore not to complete the sale. Any payments will be refunded to the customer without undue delay, using the same method chosen by the customer for the order. Specific availability cases include the following:

  1. On Request: The product will be sourced from a supplier of the COMPANY, and the customer will be notified about the product's availability within 3-5 working days from the submission of the order. In this case, an advance payment of part or the full price may be required, depending on the nature of the item.

  2. Pre-order: The product is not available in the supplier's warehouses but can be ordered with an estimated delivery time. In this case, the estimated arrival time of the product is communicated to the customer before placing the order. The confirmation of the pre-order receipt by the COMPANY only confirms that the order has been received with the stated contents and, under no circumstances, constitutes acceptance of the order or the establishment of sales terms (contract formation). In this case, an advance payment of part or the full price may be required, depending on the nature of the item.

  3. Temporarily Out of Stock: The product is either out of stock, discontinued, or not expected to be available immediately.

  4. Web Offer & Super Offer: The prices of these products are valid until the stock is exhausted. For these products, a strict chronological order of order fulfillment is maintained.

The COMPANY informs the customer of the estimated delivery time of the ordered product on each occasion. In any case, the COMPANY is committed to delivering the ordered product within thirty (30) days from the order confirmation. However, the COMPANY reserves the right to inform the customer in case of subsequent events that make the product unavailable or to specify the possible (new) delivery time if there are reasons for a delivery delay. In this case, if the delay makes the transaction uneconomical for the customer, the customer has the right to unilaterally cancel the order with a written statement (via email to info@ganopharm.gr). Once the order is canceled, and the sales contract is terminated, the COMPANY must promptly refund all the money paid by the customer.

Partial Unavailability of an Order: If the unavailability concerns only part of the ordered products, the remaining part of the order is executed as usual, unless the products of the order are related and intended to be used as a single unit. If the customer declares that the partial execution of the order does not serve their needs or interests, the COMPANY is obliged to cancel the entire order.

5. Order Delivery

5.1. Place of Delivery

Delivery to the location specified by the Customer: In cases where the product is dispatched to the location chosen by the Customer, the product is handed over to an external partner-transporter, and the Customer is electronically notified that the product is ready for dispatch. Shipping costs are calculated based on the Customer's order. Any incorrect input by the Customer and, therefore, an erroneous calculation of shipping costs, do not burden the COMPANY but the Customer. It is worth noting that the Customer may choose to arrange transport themselves, but in this case, the products are transported at their own risk. For the receipt of the order, the Customer shall present to the external partner-transporter the order confirmation (order code), dispatch notification, and an official identification document (such as an identity card or passport). If the Customer wishes to authorize a third party to receive their order, the authorized third party must provide specific authorization for the legal receipt of that particular order, as recognized by a Citizen Service Center (KEP) or a police or other relevant authority. Furthermore, an official identification document (such as an identity card, passport, etc.) is required for identity verification. Given that the risk is transferred to the Customer after receiving the products, it is the Customer's responsibility to inspect the products upon receipt. By signing upon delivery, the Customer confirms that they have correctly received the products included in their order. If the Customer fails to pick up the product after receiving the notification for dispatch and despite the notification from the transporter, the COMPANY reserves the right to withdraw from the sale.

Shipping Costs:

Free for orders over €50 In all other cases, the shipping cost amounts to €4.00

5.2. Delivery Time

The delivery time of the sold products and services is determined in the order, depending on availability, confirmed upon acceptance of the order by the COMPANY, and is at most thirty (30) days from the time the sale is concluded unless there is a special written agreement between the parties through electronic correspondence.

Force Majeure: The COMPANY is not responsible for delays in order execution (including delivery) that are due to circumstances that cannot be attributed to the COMPANY's liability but are due to force majeure. Therefore, the COMPANY is entitled to an extension of the time for execution. Indicative examples include strikes, acts of terrorism, war, issues with suppliers/transportation/production, fluctuations in exchange rates, governmental or legislative actions, and natural disasters. If such incidents last more than two (2) months, the sales contract may be terminated by any contracting party without compensation. If the Customer decides that they no longer have an interest in completing the order, they have the right to terminate the sales contract, and the COMPANY is obliged to refund the price as well as any other amount paid within the framework of the sales contract.

6. Payment

Delivery to your doorstep Cash on Delivery Payment via credit/debit card through Viva Wallet Bank deposit/transfer Any delivered products remain the property of the COMPANY until the final, full, and complete payment of the price is made.

Cash on Delivery Fee:

Free for in-store pickup at Ganopharm Free for orders over €50 In all other cases, the fee for cash on delivery is €6.00

7. Product Returns
Right of Withdrawal from Distance Contracts under Law 2251/1994 (as amended by K.Y.A. Z1-891/2013)

The Customer has the option to easily return products purchased from the online store within fourteen (14) days of receiving them, solely because they have had a change of mind. The Customer can return the products directly to Ganopharm's facilities located at 19 Koundouriotes, Lavrio 19500. In the case of online orders, the Customer may contact the Customer Service department of the COMPANY either by phone (tel: 22920 60153) or by sending an email to info@ganopharm.com before returning the products. Specifically, the Customer has the right to return a product purchased from the online store without specifying reasons, subject to the following terms and conditions:

(a) Within fourteen (14) calendar days from the date of entering into the contract for the provision of services (in the case of services) or from the delivery (in the case of products) or receipt (when the Customer has chosen 'in-store pickup') of the product, and in cases where multiple goods were ordered by the Customer in a single order but were delivered separately or at different times from the initial delivery, the Customer is entitled to withdraw from the purchase (hereinafter referred to as "Withdrawal").

(b) This withdrawal is without justification, and the Customer is required to return the product exactly in the pristine condition in which it was received. Specifically, the returnable product should not have been used and should be in perfect condition ("as new") just as it was before the sale, in its original packaging (box, plastic, foam, etc.), which should be free from tears or damage/alterations, and it should contain all the contents of the original packaging. Furthermore, to accept the return of the product, the original purchase receipt (retail receipt, invoice) must be presented by the person who initially purchased the product and whose details are reflected on the purchase receipt.

(c) The Customer is obliged to reimburse the COMPANY for the cost incurred by the COMPANY for shipping the product to the Customer and for the return shipping costs.

(d) The notice of withdrawal must be made in writing, either by sending it to the postal address of the COMPANY ("GANOPHARM HELLAS IKE," 19 Koundouriotes, Lavrio 19500) or by sending it electronically to info@ganopharm.com or electronically through the relevant link, and the COMPANY is obligated to confirm in writing the receipt of the withdrawal as soon as it is received.

(e) The Customer is required to return the products within fourteen (14) calendar days from the day they have communicated their withdrawal to any Ganopharm physical store. The COMPANY, if desired by the Customer, may pick up the product for return from the Customer's location, charging the Customer €5 for the service.

(f) Following the withdrawal declaration, the COMPANY is obligated to refund the Customer the price it received. In the case of payment by credit card, the COMPANY, once it has received the payment from the bank, will inform the bank of the cancellation of the transaction, and the bank will take any necessary action. The COMPANY bears no responsibility for the time and manner of execution of the refund, which is regulated by the contract between the issuing bank and the Customer. In cases where the Customer had chosen 'in-store pickup,' the refund will be made from any Ganopharm store of the COMPANY. For products purchased with consumer credit, a refund of money is not possible due to the inability to cancel the consumer credit; the Customer is solely entitled to receive a credit note of equivalent value for the purchase of other products.

(g) The refund of the price due to withdrawal will be made within fourteen (14) business days from the time the COMPANY received a proven notice of the withdrawal.

(h) No delivery costs are refunded unless the Customer chose a delivery method other than the least expensive standard delivery method offered by the COMPANY.

(i) The Customer is liable to compensate the COMPANY if they used the product in a way other than necessary to determine the nature, characteristics, and operation of the goods during the period leading up to the declaration of withdrawal. The COMPANY is entitled to agree with the Customer on the compensation even through a mutual offset. In the case of withdrawal concerning service provision, the Customer must pay an amount proportionate to the services provided until the withdrawal declaration. If the Customer exercises the right of withdrawal, any related contracts automatically terminate, at no cost to the Customer.

(j) A product sold with an additional gift must be returned with the additional gift; otherwise, the value of the gift will be deducted from the refundable amount.

8. Exceptions to the Right of Withdrawal
per Article 4 § 10 of Law 2251/1994 The right of withdrawal as per Article 4 § 10 of Law 2251/1994 does not apply in the following cases:

  1. When the price of the products has been paid in a physical Ganopharm store, and furthermore, the products have been received from a physical Ganopharm store, as the sale is not considered to have been made remotely.

  2. Products that are not suitable for return due to reasons of health protection or hygiene, and have been unsealed after delivery, such as personal care items.

  3. Products that have been used.

  4. Service contracts that have been fully performed after the Customer's prior explicit consent, and with the Customer's acknowledgment that they will lose their right of withdrawal as soon as the contract is fully executed by the COMPANY.

9. Claims arising from defects or lack of agreed properties

The withdrawal specified in paragraph 10 hereof does not apply to defective products or products lacking agreed properties, which are covered by their respective warranties.

Claims due to Defectiveness or Lack of Agreed Properties The withdrawal referred to in paragraph 10 of this provision does not apply to defective products or products lacking agreed properties that are covered by their respective warranties.

9.1. Seller's Liability for Actual Defects or Lack of Agreed Properties

In cases of the COMPANY's liability for an actual defect or lack of agreed properties of the product ('legal warranty'), the Customer is entitled, at their option: a) to demand, without incurring any costs, the repair or replacement of the product with another, unless such action is impossible or would require disproportionate expenses, b) to request a price reduction, or c) to withdraw from the sales contract, unless it concerns a minor actual defect. For an attribute to be considered agreed upon, it must be agreed upon in writing. If the Customer chooses the repair or replacement of the product, the COMPANY must perform such action within a reasonable time.

In every case where the Customer identifies a defect, they have the option to contact the online store immediately, on the same day of delivery or the next working day, at 210-7235262 or at the email info@ganopharm.com. Once a product is declared defective by the Customer, the COMPANY expressly reserves the right to conduct a prior diagnosis of the product by qualified technicians.

Limitation of Liability: The COMPANY does not provide a guarantee nor assure the fitness of the product for any specific purpose.

9.2. Supplier's Liability and Warranty

New products with a long lifespan ('durable consumer goods') are accompanied by a mandatory written warranty ('commercial warranty') from the manufacturer of the product or the business that introduced the product to the EU, or the business that is presented as the manufacturer ('Supplier'). The key terms of the commercial warranty are as follows:

10. Final Provisions

Contracts made through the online store are governed by European and Greek law, particularly the legislation regulating e-commerce, distance sales, and consumer protection. Similarly, the website has been created and is controlled by the COMPANY in Athens, and Greek legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, they are responsible for following the laws of that country.

Any disputes arising from the contractual relationship between the COMPANY and the Customer are subject to the exclusive jurisdiction of the competent courts in Athens. For the extrajudicial resolution of disputes, the Customer may contact the competent bodies for alternative dispute resolution of consumer disputes, e.g. the General Secretariat for Consumer Protection of the Ministry of Development and Competitiveness (Kaniggos Square, 10181, Athens, www.efpolis.gr, tel.: 1520, fax: 2103843549), the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandra Avenue, 11471, Athens, tel.: 2106460734, fax: 2106460414), or the Committees for Amicable Settlement of Consumer Disputes (Article 11 of Law 2251/1994) located in the municipalities throughout the country.

According to Directive 2013/11/EU, which was incorporated into Greek law by Decision 70330/2015, electronic resolution of consumer disputes is now also possible through the Alternative Dispute Resolution process throughout the European Union. If the Customer has a problem with a purchase made from the online store and resides in the EU, they can use the following website for extrajudicial dispute resolution: https://webgate.ec.europa.eu/odr/main/?event=main.home.show. The certified entity for this purpose is the European Consumer Centre Greece (ECC GREECE), 144 Alexandra Avenue, 11471, Athens, +30 2106460284, +30 2106460784, info@eccgreece.gr. The Customer can contact the aforementioned entity for guidance throughout the process of submitting and processing their complaint.

The protection provided by the provisions of the law on distance contracts, as well as these terms, emphasizes that it applies only to transactions involving natural persons who trade for purposes outside their commercial, professional, entrepreneurial, or freelance activities.

If any part of the sales contract according to these terms is found to be invalid or unenforceable by a court decision, the remainder of the contract shall continue to be in effect. The COMPANY may enter into an agreement for the assignment of its obligations to a suitable third party. Otherwise, the Customer shall not be entitled to assign or transfer their rights or obligations.

All communications must be made in writing (by hand, by email, fax, or by first-class mail, which shall be deemed delivered 48 hours after being mailed).

These terms serve as notice under Article 3b of Law 2251/1994.

11. Transaction Security

TLS Protocol The COMPANY acknowledges the importance of data security, as well as electronic transactions, and has taken all necessary measures, using the most modern and advanced methods, to ensure the highest possible level of security. All information related to users' personal data is kept confidential. The website www.ganopharm.com (hereinafter referred to as the "Site") uses the TLS protocol with 128-bit encryption for secure online commercial transactions. This encryption ensures that all personal information of the User, including credit card numbers, name, and address, cannot be decrypted or altered during transmission over the Internet.

The TLS (Transport Layer Security) protocol is the successor to the widely used SSL and is today the global standard for ensuring proper encrypted communication between websites and network users, for the secure transmission of encrypted data between network users and web servers. An encrypted TLS/SSL communication requires all information sent between a User and a server to be encrypted by the sending software and decrypted by the receiving software in collaboration with a globally accepted certificate authority, thus protecting personal information during transmission. Additionally, all information sent using TLS/SSL protocols is protected by a mechanism that automatically verifies whether the data has been altered during transmission.

All of the above is part of the information security process maintained by the COMPANY, which is PCI DSS certified, a standard aimed at organizations handling sensitive information such as credit card details, tax information, etc.

According to this standard, to which the COMPANY is required to certify annually, all sensitive information must be managed with a focus on transaction security in both procedures and IT systems. More specifically, the process generally requires the following:

Control Objectives PCI DSS Standard Requirements Secure Network - Implementation of a firewall to protect user data.

  • Configuration and enforcement of password policies. User Protection - Protection of customer data stored.
  • Encryption of sensitive data transmission as well as transactions over public open networks (internet). Vulnerability Management - Strict use and regular updating of antivirus software on all vulnerable systems.
  • Development and management of secure systems. Strong Access Control Measures - Restriction of access to customer information only to authorized personnel.
  • Assignment of specific privileges and identification to authorized personnel.
  • Limitation of access to the User's credit charge sensitive information at a physical level. Regular Network Testing - Testing and identification of all network access.
  • Regular security procedure and system checks. Maintenance of Data Security Policy - Creation and maintenance of a unified data security policy for both procedures and systems.

User Identification The elements used for User identification are two: the User Name and the Personal Secret Security Code (Password). Every time the User enters these details, they gain access to their personal account. This specific process is achieved with security due to the encryption of the details during their transmission over the internet, as well as the encryption of the details on the COMPANY's servers. According to the same standards, the User has the ability to change the Personal Secret Security Code (Password) as often as they wish. After the User enters the desired code, it is encrypted and stored in the COMPANY's systems for maximum security. For this reason, the only person who knows the User's secret code is the User themselves and they are solely responsible for maintaining the confidentiality of these codes from third parties. The COMPANY is not able to know the User's secret code, except to reset it. In case of loss or leakage of the secret code, the User should immediately notify the COMPANY; otherwise, the COMPANY is not responsible for the use of the secret code by an unauthorized person. The online store ganopharm.com of the COMPANY, in no way, discloses or publishes the personal data and information of the Users. Personal data is used exclusively for the smooth execution of transactions. All information is encrypted and stored with absolute security.

Data Protection

When a User visits the Site or makes purchases, it is necessary to provide certain information (such as name, profession, email address, home address, landline phone, mobile phone, etc.) related to Personal Data. These will be processed automatically and incorporated into automated files, which have been previously notified to the relevant Authority and for which the COMPANY is the Data Controller in accordance with Law 2472/1997. The User guarantees and is responsible for the truth, accuracy, validity, authenticity, relevance, and timeliness of the Personal Data provided to the COMPANY.

The COMPANY has implemented legal protection measures in its facilities, systems, and files and guarantees the confidentiality of Personal Data. However, it may disclose Personal Data or any other information it holds or is accessible through its systems to the competent Public Authorities, as required by applicable legal provisions.

Furthermore, the COMPANY reserves the right to provide its suppliers with sales statistics, which, in any case, will not contain personal information that could lead to the identification of individuals.

Purpose: The collection and automated processing of Personal Data are intended to record the contractual relationship with the COMPANY, control, improve, and adapt to preferences and choices regarding products and services, as well as to send administrative, technological, organizational, and/or commercial information electronically or conventionally for the products and services of the COMPANY.

User's Consent: The User consents to and accepts the imminent processing of their personal data for the purpose of facilitating smooth transactions between the parties and thus provides their explicit consent to the collection and processing of Personal Data, as described above. The COMPANY may also transfer Personal Data to companies or individual businesses established in Greece or other countries of the European Union to provide services to the COMPANY for the above purposes, including, without limitation, direct marketing or advertising services. The User provides their explicit consent for the transmission or disclosure of the data included in the files to the aforementioned recipients. In any case, the COMPANY guarantees the confidentiality and security of Personal Data during the transmission and transfer process that may take place.

Right of Access/Objection: At any time, the User has the right to access the file, rectify, delete, and view objections at any time regarding the processing of data concerning them. Furthermore, the User's consent can be revoked at any time. For this reason, they can send a letter to the COMPANY's address (GANOPHARM ΕΛΛΑΣ ΙΚΕ, 35 V. SOFIAS, 10675, ATHENS, Attica) or send an email to the following address: info@ganopharm.com.

Use of Personal Data for Promotional Activities: The COMPANY offers Users and those who make purchases through the Site the option to receive information about its new products in the market and any other offers, payment arrangements, etc. by sending advertising or informational messages to their email or postal address or by phone. The COMPANY will not misuse the above service. Users are always given the option to stop receiving advertising messages. Additionally, the COMPANY may use the User's browsing history on its Site for promotional activities on other websites outside its Site.


This Site uses technologies such as 'cookies' and 'pixel tags.' By navigating the Site, the User agrees to their creation and use. If the User does not wish to use cookies, they can either disable them or avoid browsing the Site.

'Cookies' are small text files stored in the User's browser when they visit a website. The information stored on the User's computer may include details such as the pages visited, the date and time of the visit, as well as a random and unique identification number. Through this usage, the Site can store useful information about the User's navigation on the Site and read this information to provide a unified browsing experience for the User.

Cookies serve various purposes, including but not limited to:

  • Maintaining User security and facilitating navigation on the Site. At any point where it is necessary to enter the User's personal information (https protocol), cookies assist in identifying and transferring the User's previous browsing data from the (http) environment. For example, this allows the User to navigate the Site by adding items to their cart, and if any communication involving personal information is required (e.g., changing personal details, placing an order, etc.), it can be done without the User's inconvenience.
  • Storing personal settings and preferences during navigation on the Site.
  • Helping the COMPANY understand how its audience reacts and uses its Site to enhance information and the way it delivers the browsing experience. These insights assist the COMPANY in providing targeted services tailored to each User individually. For instance, if a User navigates to a specific product, they may see an advertisement for that product when browsing an electronic technology magazine or blog later.

Most browsers allow users to delete 'cookies' and prevent their creation for future browsing on the same Site. It should be noted, however, that by preventing this, some functions of the Site may not work correctly.